Privacy Policy

Beetson Hotel Brisbane

This Privacy Policy explains how Beetson Hotel Brisbane collects, uses, discloses, and protects your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

Use of Your Personal Information

We may use your Personal Information for the following purposes:

To manage your reservation and booking
To manage your stay at our hotel
To improve our services, including understanding your needs and tailoring our products and services
To communicate with you regarding your stay, including sending confirmations, service updates, newsletters, promotions, and marketing material related to Beetson Hotel Brisbane
To secure and improve your use of our website and services
To comply with legal and regulatory obligations

You may opt out of marketing communications at any time by using the unsubscribe link provided in our communications.

Collection of Personal Information

General Information

We may collect anonymous, non-identifiable information to analyse trends and improve our services. This may include:

Number of room nights booked and used
Geographic location of guests
Room rates
Age, gender, and purpose of travel
Booking channels used
Services utilised during your stay

Personal Information

Personal Information is information that identifies you and may include:

Name, age, date of birth
Residential and postal address
Contact telephone numbers and email address
Identification details (such as driver’s licence or passport where required)
Credit card or payment details
Company name (for business travel)
Vehicle registration number

We may also collect information regarding:

Dietary requirements
Room preferences
Accessibility requirements
Stay history, in-room services used, and third-party bookings arranged at your request

Personal Information may be collected when you:

Make a reservation or enquiry (online, by email, or by phone)
Check in or check out
Communicate with us before, during, or after your stay
Participate in surveys, promotions, or competitions
Attend an event or function at the hotel

We may also collect Personal Information from third-party booking agents or reservation platforms you use.

Beetson Hotel Brisbane monitors public areas of the hotel via closed-circuit television (CCTV) for security purposes.

Website Data Collection

When you visit our website, we may collect the following information for statistical and security purposes:

Server and IP address
Date and time of visit
Pages accessed
Files downloaded
Referring website
Browser and device type
Location data

Links to Other Websites

Our website and social media content may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

Sensitive Information

Sensitive information includes information about health, beliefs, or memberships.

We do not collect sensitive information without your consent, except where required or permitted by law. If sensitive information is collected, we will explain the purpose for doing so.

Sharing and Disclosure of Personal Information

We may disclose your Personal Information to trusted third-party service providers for purposes including:

Booking and reservation management
Payment processing
IT and website services
Security and compliance

We will not sell your Personal Information.

We may disclose Personal Information where:

You have consented
It is reasonably necessary to deliver services you have requested
Required or authorised by law

You may request that your Personal Information is not used for marketing or shared with third parties where practicable.

Overseas Disclosure

Personal Information may be disclosed to overseas booking platforms or service providers where necessary to manage your reservation. In such cases, disclosure is limited to what is required for that purpose.

Cookies and Analytics

Our website uses cookies and Google Analytics to understand how visitors use our website and to improve user experience.

You may configure your browser to refuse cookies; however, this may limit functionality of our website.

Targeted Advertising

Based on your interactions with our website, you may see online advertising related to Beetson Hotel Brisbane. Third-party advertising providers may use cookies to deliver relevant advertisements.

Protection of Your Personal Information

We take reasonable steps to protect your Personal Information from misuse, loss, unauthorised access, modification, or disclosure, including:

Secure systems and password controls
Restricted access to information
Data backup and security measures

We will destroy or de-identify Personal Information when it is no longer required, unless retention is required by law.

Access, Correction, or Deletion of Your Personal Information

You may request access to, correction of, or deletion of your Personal Information at any time.

Requests can be made by emailing:
📧 [email protected]

There is no charge for accessing your Personal Information.

Anonymity and Pseudonymity

Where practicable, you may interact with us anonymously. However, anonymous bookings are not available. Identification and payment details are required at check-in.

Age Restrictions

We do not knowingly collect Personal Information from individuals under 18 years of age.

Availability of This Privacy Policy

This Privacy Policy is available on our website or by written request.

Privacy Enquiries and Complaints

If you have questions or concerns about this Privacy Policy, please contact:

General Manager
📧 [email protected]

If you believe your Personal Information has been mishandled, you may lodge a complaint. We will respond within a reasonable timeframe.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

Ownership

Beetson Hotel Brisbane is owned by The Australian Rugby League Commission (ARLC).

Last updated: 30/01/2026